Customer Support

Incase is committed to delivering exceptional customer service. If you have any questions about our products or need help with your order, our Australian customer service team is here to help.

Contact us

Email: australia@incase.com

We aim to respond to all enquiries within 1 business day.

Returns, warranty and shipping

See our Warranty & Returns and Shipping pages.

Business details

au.incase.com is operated by Hive Deal Pty Ltd, authorised Australian distributor of Incase.
ABN 44 607 344 454
66 Alexandra Place, Murarrie QLD 4172

We believe in a better experience through good design—and that includes designing products that last. That’s why we’re proud to offer a Lifetime Warranty on our backpacks. To qualify for a Lifetime Warranty replacement, complete the form below and provide proof of purchase.

Need help? Contact us at support@incase.com